General Shipping Info
1. We can ship all in-stock orders in 1 business days as your payment has been made.
2. All items are inspected before dispatch and are carefully hand-packed.
3. With standard courier practice, you check the contents of the parcel before signing for your goods. If you don't then we can't be held responsible for any damage that may have occurred in transit.
4.We will ship according to the shipping address you provided, please notify us any address change before your order is marked "Sent" to avoid parcel loss.
The time frame for order delivery is divided into two parts:
- Processing time: Order verification, tailoring, quality check and packaging. All orders are sent for dispatch usually within 24 hours after the order is placed.
- Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. After processing and leaving the warehouse, items usually take between 1-3 business days to arrive at their destination. Transit times vary depending on how far the package has to be delivered from its origin.
- Fee Shipping: For now, this method applies only to Austin area, Round Rock and Georgetown with total price of order greater than $50.
- USPS: Deliver time from 2 to 8 business days. Transit time vary depending on how far the package has to be delivered.
- UPS: Deliver time from 1 to 4 business days. Transit time vary depending on chose of deliver option and how far the package has to be delivered.
- Pickup: You can get your order at nearby warehouse.
1. New: Your order is submitted to us but not confirmed yet.
2. Confirmed: Your order is accepted by us and under processing.
3. Paid: Your order is paid.
4. Sent: Your order was shipped to delivery destination.
5. Completed: Your package was delivered to you.
6. Refunded: Your order is refunded and the paid money will be send back to you.
8. Canceled: Your order is canceled.